We’ve noticed that if you edit a call, go into Linking, tick the "Copy Details" and then click "Log New Request", the calls "Description" no longer gets copied into the Requests "Description" field. The Customer details still get copied over OK.
It used to copy the Description field in Infra 8 as well. The Help implies that it should still copy the Description:
"When linking the current call to a new request, you can select the Copy Details option to copy the details of the current call to the new call or request. Selecting this option will copy the description of the current call to the new call or request..."
I’ve had a look in InCallLinking.js and can see the NewRequest function gets a number of parameters set (the Customer details ones); however Description doesn’t seem to be one of them. I've done the usual and created a Custom_InCallLinking.js file and copied the function into this. I added in: “REQUEST_DESC=PROBLEM_DESC”, but that made no difference.
Next, I changed the customisation to be “REQUEST_DESC_HTML=PROBLEM_DESC_HTML” and it’s now working.
I can see that the “Request_Desc” column does get updated as well once the request is Deferred, so I’m hoping it will be OK.
Has anyone else come across this bug? Do you think my fix is OK, or will it possibily cause other issues?
Thanks for your advice,
Ian